Scope
This Privacy Policy applies to:
- encodexpeptides.com
- affiliated regional websites operated under the ENCODEX network
- localized storefronts
- customer accounts
- customer support
- newsletters
- other online services operated by ENCODEX unless a separate policy is provided.
By using our Website you agree to the collection and use of information described in this Privacy Policy.
1. Who we are
ENCODEX is an international supplier of premium laboratory research peptides, laboratory compounds and related research products.
Questions regarding this Privacy Policy may be directed to legal@encodexpeptides.com.
2. Eligibility
Our Website is intended only for individuals who are at least eighteen (18) years of age.
We do not knowingly collect personal information from children.
3. Information we collect
Depending on how you interact with ENCODEX, we may collect the following information.
Personal information:
- First name
- Last name
- Email address
- Telephone number
- Billing address
- Shipping address
- Company or laboratory name (if provided)
Account information
If you create an account we may store:
- username
- encrypted password
- order history
- saved addresses
- preferences
- wishlist
- support history
Passwords are securely encrypted and cannot be viewed by ENCODEX personnel.
Order information
When placing an order we may collect:
- products purchased
- quantities
- order value
- shipping method
- payment status
- invoice information
- transaction identifiers
Payment information
Payments are processed through independent payment providers. ENCODEX does not store:
- complete credit card numbers
- CVV codes
- online banking credentials
- digital asset private keys
Payment providers may collect additional information according to their own privacy policies.
Communications
If you contact us we may retain:
- email correspondence
- contact form submissions
- customer service requests
- product enquiries
- support history
Technical information
When visiting the Website we automatically collect limited technical information including:
- IP address
- browser type
- operating system
- device type
- language preferences
- referring website
- pages visited
- session duration
- approximate geographic location
- error logs
4. Cookies
ENCODEX uses cookies and similar technologies to:
- remember user preferences
- maintain login sessions
- secure customer accounts
- improve Website performance
- understand Website usage
- analyze Website traffic
You may disable cookies through your browser settings. Certain Website functionality may become unavailable if cookies are disabled. See the Cookie Policy for detail.
5. How we use your information
We process information in order to:
- provide products and services;
- process orders;
- verify transactions;
- communicate with customers;
- provide customer support;
- improve Website functionality;
- improve security;
- detect fraud;
- comply with legal obligations;
- maintain internal records;
- conduct statistical analysis;
- send order updates;
- send marketing communications where permitted.
6. Legal basis
Where required under applicable privacy legislation, ENCODEX processes personal information based on one or more of the following legal grounds:
- performance of a contract;
- legal obligation;
- legitimate business interests;
- user consent;
- protection against fraud;
- protection of legal rights.
7. Sharing information
We do not sell personal information.
Information may be shared with trusted third parties where necessary to operate our services, including:
- payment processors;
- logistics providers;
- shipping carriers;
- cloud hosting providers;
- fraud prevention services;
- customer support platforms;
- analytics providers;
- professional advisers;
- governmental authorities where legally required.
Each provider processes information only for legitimate business purposes.
8. International transfers
ENCODEX serves customers worldwide.
Personal information may therefore be processed or stored outside your country of residence.
Where required, appropriate safeguards are implemented for international data transfers.
9. Data retention
We retain information only for as long as reasonably necessary to:
- provide services;
- complete transactions;
- maintain customer accounts;
- comply with legal obligations;
- resolve disputes;
- enforce agreements.
Information no longer required is securely deleted or anonymized.
10. Security
ENCODEX implements reasonable administrative, technical and organizational safeguards including:
- SSL/TLS encryption
- secure server infrastructure
- access controls
- encrypted credentials
- monitoring systems
- authentication procedures
Despite these measures, no Internet transmission or electronic storage system can guarantee absolute security.
11. Your rights
Depending on your jurisdiction, you may have the right to:
- access personal information;
- update inaccurate information;
- request deletion;
- object to processing;
- restrict processing;
- withdraw consent;
- request data portability;
- lodge a complaint with the appropriate supervisory authority.
Requests should be submitted to legal@encodexpeptides.com.
12. Marketing communications
If you subscribe to newsletters or promotional communications, ENCODEX may send:
- product announcements;
- educational content;
- promotions;
- scientific articles;
- company updates.
You may unsubscribe at any time using the unsubscribe link or by contacting us. Service-related communications regarding existing orders or customer accounts are not considered marketing communications.
13. Third-party websites
The Website may contain links to third-party websites.
ENCODEX is not responsible for the privacy practices or content of external websites.
Users should review the privacy policies of those websites independently.
14. Business transfers
If ENCODEX undergoes a merger, acquisition, restructuring, financing, or sale of assets, customer information may be transferred as part of that transaction, subject to applicable law.
15. Data accuracy
Users are responsible for ensuring that information provided to ENCODEX is accurate and kept up to date.
ENCODEX is not responsible for losses arising from inaccurate customer information.
16. Changes to this Privacy Policy
We may revise this Privacy Policy periodically.
Updated versions become effective upon publication.
Continued use of the Website after changes have been published constitutes acceptance of the revised Privacy Policy.
17. Contact
Questions regarding this Privacy Policy should be directed to ENCODEX Peptides at legal@encodexpeptides.com.
Who you are dealing with
We trade as Encodex Peptides. We have not published a registered entity name or postal address on this site. We run a discreet operation and our customers value that we do the same with their details. If you need our formal trading details before ordering, ask us directly and we will provide them.
Questions about anything on this page? Message us on WhatsApp, Telegram, Email. We answer legal and compliance questions directly, not with a form.